Refund and Returns Policy

This policy applies to products supplied by [FULL LEGAL COMPANY NAME], trading as World Backyard, through worldbackyard.net or through quotations, invoices and direct business communications.

Most transactions are business-to-business (“B2B”). The final quotation, approved sample, specification sheet, purchase order, proforma invoice and sales contract form part of the agreement. Specifically agreed written terms take priority where permitted by law.

Before confirming an order, the buyer should check product specifications, material, dimensions, colors, finish, logo, packaging, quantity, applicable tolerances and destination requirements. Natural materials may vary in color, grain, pattern and texture; reasonable natural variation is not automatically a defect.

Buyers are responsible for ensuring products are suitable and lawful for their intended market and use, unless otherwise agreed in writing.

A return of non-customized stock products may be considered only when:

• The buyer requests authorization within [7] calendar days after delivery.
• Products are unused, unprocessed, uninstalled and resaleable.
• Original labels, accessories and packaging are complete.
• Products were not clearance, final sale or specially sourced items.
• World Backyard issues written return authorization.

Approved change-of-mind returns may be subject to a [10]% restocking or inspection fee plus original shipping, payment, customs and handling costs where legally permitted.

Products manufactured, processed, marked, packaged or sourced to the buyer’s specifications are generally not returnable or refundable for change of mind, forecasting changes, slow sales or buyer ordering errors.

This includes custom dimensions, materials, colors, finishes, CNC processing, logos, printed packaging, private-label products and goods made from buyer-approved drawings or samples. This does not remove remedies for verified non-conformity, manufacturing defects or mandatory legal rights.

Sample fees, tooling, molds, artwork, shipping and related development charges are generally non-refundable once work begins, unless otherwise agreed in writing. Sample approval authorizes production against the approved sample and documented tolerances.

Differences caused by screen settings, photography, natural material variation or reasonable production tolerances are not automatically defects.

Order stage	Possible outcome
Before payment or confirmation	The enquiry or quotation may generally be changed or cancelled.
After confirmation, before production	Cancellation may be accepted less costs already incurred.
After materials or production begin	The buyer is responsible for completed work and non-recoverable costs.
After shipment	The order cannot be cancelled; return and claim provisions apply.

Contact us immediately if an order needs to change. No change is effective until confirmed in writing.

Inspect products promptly after delivery. Notify us in writing within [NUMBER] calendar days for visible shortages, incorrect items, damage or apparent non-conformity. Latent manufacturing defects should be reported promptly after discovery and within any agreed warranty period.

A claim should include the order number, affected quantity, photos and video, packaging images, lot information, measurements or test results, and the specification not met.

Do not use, process, resell, repair or discard disputed products until instructed.

Where permitted, inspect cartons at delivery and record visible damage or shortages with the carrier before signing. Photograph cartons, labels, internal packaging and affected goods. Send notice within [NUMBER] hours or days.

Claims may be affected by the agreed Incoterm, carrier arrangements and transfer-of-risk point. Keep all packaging until resolved.

1. Email worldbackyard2021@gmail.com before returning anything.
2. Provide the order number, product, quantity, reason and evidence.
3. Wait for written approval and return instructions.
4. Pack products securely and mark the authorization reference.
5. Use tracked shipping and provide tracking information.

Unauthorized returns, freight-collect shipments and returns sent to an unconfirmed address may be refused.

Returned products are inspected after receipt. If approved, the remedy may be replacement, repair, remake, account credit, partial refund or refund, depending on the issue and applicable law.

Approved refunds are issued to [ORIGINAL PAYMENT METHOD / AGREED BANK ACCOUNT] within approximately [NUMBER] business days after inspection and agreement. Bank fees, exchange differences, duties and third-party charges may be deducted where legally permitted and not caused by our error.

For an approved return caused by a verified World Backyard error or covered defect, we will agree in advance how reasonable return or replacement shipping costs are handled. For approved returns not caused by our error, the buyer normally bears freight, insurance, duties, taxes, brokerage and related costs.

Do not ship products internationally without instructions because customs declarations and import procedures must be coordinated.

This policy does not exclude rights or remedies that cannot lawfully be excluded. If you purchase as a consumer rather than for business purposes, mandatory consumer laws in your country may provide additional cancellation, return or guarantee rights.

For example, qualifying EU distance consumers may have a withdrawal period, while goods made to order or clearly personalized are generally among the exceptions. Applicability depends on the buyer, transaction and destination law.

Email: worldbackyard2021@gmail.com

Include your company name, order or invoice number, product, affected quantity, delivery date, explanation, photographs, videos and requested resolution.

Return address: [DO NOT PUBLISH UNTIL THE AUTHORIZED RETURN ADDRESS IS CONFIRMED]